The Greyhound bus company has issued a formal apology to the Cross Lake First Nation after 16 passengers were left stranded in the freezing cold on the side of the highway about 45 kilometers away from the Manitoba reserve, their final destination.
According to Greyhound spokesperson Maureen Richmond, the driver violated the company’s procedures and all passengers on the Thompson to Cross Lake route on March 10 will be refunded.
Greyhound has since launched an investigation into incident when the bus driver told the passengers that he had to return Wabowden because he had forgotten two passengers.
The 16 passengers disembarked from the bus after the announcement but became upset when they realized no contingency plans had been made and they had been abandoned on the side of the road.